We use our own best practices (Smart®), supplemented with best practices in the market (such as ISM, FSM, USM, ITIL, ASL, BiSL, Lean, Agile / Scrum and DevOps). The practical applicability in the work situation always comes first.
It is our conviction, supported by a great deal of experience, that this combination is the key to achieving real results with lasting effect. It gives the organization and its employees the ability to continuously improve.
SMart consultancy, interim management, training & coaching
With the SMart "do" model we make the usual "think" models (such as ISM, FSM, USM, ITIL), practically applicable for our clients. We do this by delivering ready-made template packages, with which the customer can independently implement Service Management solutions. We also support our customers with consultancy and project management for Service Management implementations, fulfilling interim management functions and training organizations and coaching individuals. We do this with a mix of enthusiasm, passion, extensive practical experience and an eye for people.