The various "thinking" models, such as ISM, ITIL and USM, make many useful tools and standards available: processes, procedures, role descriptions, reports, templates, etc.
Because of these standards and tools, the Process Manager has to pay less and less attention to the process design and can focus more and more on safeguarding and controlling processes.
With the process management course we teach the Process Managers the tricks of the trade and the practical skills to actually 'manage' the processes.
The course starts with an online questionnaire and an individual feedback of 2 hours. Then there is one training day for each module (3 days in total). The required time investment is approximately 2 hours of self-study per week. The total duration of the course is 4 weeks.
Intake and individual coaching
This training makes you stronger. How are we going to realize that? At the start you determine your personal development goals and you do one online DISC behavioral and communication styles assessment. You will receive a report of this, the results of which will be discussed with you personally. Together we have determined where you stand, what you want to achieve and what resources and skills are needed for this.
With the help of the trainer (s) you will get started in a very focused way with the development of both process management resources and behavioral skills. And so you get the most out of it. It becomes really valuable to you if you apply what you have learned in practice. After a training day you will start working on what you have learned and practical assignments within your own organization.
Module 1 - Insight into the Service Management processes
This module focuses on the theoretical background of the processes in an 'Enterprise' Service Management organization. You will gain insight into the five basic service management processes. We then use “SMart”, a practical IV-wide and ITIL / ISM-based “do” model. In addition, the similarities and differences with other process models are highlighted (such as ISM / FSM, ITIL, ASL, BiSL, and many other “thinking” models).
With the help of a process management game you learn what service management processes are, how they touch each other and what the advantages are of a process-based practical approach.
Module 2 - Management of processes and achieving results
A good process manager is a performance manager. In this module you learn how to design, implement and manage procedures efficiently and effectively. We also teach you to continuously improve the process with an improvement plan, so that your customers and your organization can benefit from it (even). In workshops you learn to develop meaningful process reports and overviews to be able to monitor and manage processes. Because of this you will the next day get in control of your process.
Module 3 - You as Process Manager
This module revolves around you, the Process Manager. We consider the position of the Process Manager within the organization. What possibilities are there to give process management a place in the organization and what are the advantages and disadvantages of each variant? Which stakeholders (stakeholders) do you have to deal with and how can you profile yourself even better as a process manager? We also zoom in on the aspects of your position. The questions that are answered there include: what are your duties, responsibilities and authorities, what resources do you need, what behavior does it require and which competences do you need? You get concrete insight into the communication and behavioral aspects that are still to be developed that fit the process manager, based on the behavioral and communication styles of DISC. You then practice and improve the various skills of a process manager.
After completing the training you will receive a certificate based on active participation.
Watson & Associates provides this course for groups of at least 6 participants. Inquire to the possibilities.